Best Buy Validates Their Turnaround Story
It was just six months ago that I wrote about Best Buy,
Best Buy’s Turnaround Story
Best Buy’s prices weren’t competitive. Customers would go to the store, touch and feel the product, then buy it online. So Best Buy implemented a price-matching policy, both in-store and online, while also lowering its prices to be more competitive.
Best Buy started shipping directly from the stores with the store employees packing and shipping online orders which gave customers access to more product and inventory and reduced shipping time and cost.
Hubert Joy expanded Best Buy’s services, which included an in-home advisory
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