Nuance Communications, Inc. provides conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze, and respond to people – amplifying human intelligence to increase productivity and security. It offers customers high accuracy in automated speech recognition, natural language understanding capabilities, dialog and information management, biometric speaker authentication, text-to-speech, and domain knowledge along with professional services and implementation support.
Nuance Communications, Inc. has this AI tool called Lightning Engine
that combines voice biometrics and natural language understanding (NLU) that allows consumers to set up a unique voice profile as part of an organization’s account enrollment. When they contact that organization on a voice channel, all they need to do is speak naturally and their identity is confirmed almost immediately. Many months ago my bank asked me with I wanted to set this up, so instead of remembering a password or a pin, the next time I’m on the phone, all I have to do is speak to confirm my identification.
This isn’t really value added to the bank, well I guess it is in a way. For example, if people forget their password or pin, well it will take time to reset it, taking away time from other things the bank personnel has to do.
Here’s a concrete valued added example Nuance Communication products offer.
Police officers face unique reporting challenges. For instance, they can spend an hour or more typing up a single incident report. For police sergeants, paperwork can consume up to 45 percent of the workday. Heavy documentation demands can impact the timely filing of reports, limit community visibility, and even put their safety at risk. There is a better way.
Ensure timely filing of incident reports. Eliminate the need to decipher handwritten notes or try to recall details from hours before. Officers simply speak to create detailed and accurate incident reports, 3 times faster than typing and with up to 99% recognition accuracy – all by voice.
Several weeks ago, Nuance Communication Inc. reported their fourth quarter earnings which beat expectations. The company reported net income of $108.1 million, or 37 cents a share, compared with a loss of $35.1 million, or 13 cents a share, in the year-ago period. In addition, revenue rose to $487.8 million compared with $479.4 million in the year-ago quarter.
The company’s stock is up more than 20% for the 3rd quarter and more than 50% for the year. However, the Smart Money thinks there is more room for the stock to run. As they bought call options that expire in January,
and longer term call options in April.
If the Smart Money is going to be right, price must first get through the weekly supply at $18.50.
This post is my personal opinion. I’m not a financial advisor, this isn’t financial advise. Do your own research before making investment decisions.
